Quality management system manual according to ISO 9001:2015 and ISO 27001:2013

Innovation, functionality, quality and a user-friendly environment are the base pillars upon which LEAP was created and grown, having as its main goal, since day one, the provision of new and personalized software applications driven by customer centricity and usability.

The company’s mission is the delivery of applications that fully and reliably handle clients’ demands, by taking advantage of the modern technological tools and by having the average user’s usability and efficiency as a main goal.

The company’s goal is:

• Τhe availability of more new and innovative software services in the global market.
• The enhancement of the recognition for our products in the general market.
• The service quality delivered to the clients throughout the cooperation.
• The dedication to customer-centric goals.
• The continuous improvement of LEAP that will benefit our direct and indirect clients.
• The provision of a perfect working environment and the essential care towards the employees that will allow their continuous growth and the improvement of their lives and those of their families
• The voluntary work and the financial aid of parties that protect vulnerable social groups.

To accomplish the above goals, the management of the company and the employees commit to:

• Provide high-quality IT solutions through the systematic selection of reliable partners and suppliers as well as their continuous monitoring.
• The continuous monitoring of scientific and technological developments.
• The continuous training and expertise of the staff.
• The continuous monitoring of the legal and regulatory framework and the coverage of any claims resulting from it, the applications and their technical support.
• Meeting the requirements and procedures of the Quality Management System.
• Define a framework of indicators and reviewing them at regular intervals.
• The continuous improvement of the efficacy of the Quality Management System.

Intro

At Leap, we recognize the importance of environmental sustainability in the software development industry. We are committed to minimizing our environmental impact, complying with all applicable regulations, and continuously improving our environmental performance.
This Environmental Management Policy applies to all employees, contractors, and stakeholders involved in our operations.

Commitments and Objectives

To achieve our environmental goals, we commit to:

1. Legal and Regulatory Compliance
   • Adhering to all applicable environmental laws, regulations, and industry standards.
   • Regularly monitoring changes in environmental legislation to ensure compliance.
   • Maintaining records and documentation to demonstrate regulatory compliance.
2. Environmental Performance and Continuous Improvement
   • Setting measurable environmental objectives and targets, reviewed annually.
   • Conducting regular environmental audits and assessments.
   • Implementing corrective actions to address any identified environmental risks.
3. Resource Efficiency and Sustainable Practices
   • Minimizing energy consumption through optimized software development practices and IT infrastructure.
   • Encouraging the use of energy-efficient servers, cloud computing, and digital tools to reduce environmental impact.
   • Reducing paper and electronic waste through responsible procurement and disposal policies.
4. Pollution Prevention and Waste Management
   • Ensuring proper e-waste management by following responsible recycling and disposal practices.
   • Minimizing digital pollution by optimizing software efficiency to reduce server loads and energy consumption.
   • Encouraging sustainable remote working solutions to lower the company’s carbon footprint.
5. Employee Awareness and Training
   • Providing regular environmental awareness training for all employees.
   • Encouraging staff participation in sustainability initiatives.
   • Establishing an open communication channel for environmental concerns and suggestions.
6. Stakeholder Engagement and Sustainable Procurement
   • Working with environmentally responsible suppliers and partners.
   • Encouraging customers to adopt sustainable IT solutions.
   • Promoting corporate social responsibility (CSR) initiatives related to environmental sustainability.

Role of the Environmental Management Representative (EMR)

To ensure the effective implementation of our Environmental Management System (EMS), we appoint an Environmental Management Representative (EMR), who will be responsible for:

• Overseeing compliance with environmental regulations and company policies.
• Defining, implementing, and reviewing environmental objectives.
• Conducting internal audits and reporting findings to senior management.
• Coordinating training programs and awareness campaigns for employees.
• Engaging with external stakeholders, including suppliers and regulatory bodies, to promote sustainability.
• Recommending continuous improvements and corrective actions to enhance environmental performance.

Implementation and Review

• This policy is reviewed annually and updated as necessary to reflect changes in our operations, legal requirements, and environmental objectives.
• The policy is communicated to all employees and made publicly available to interested parties.
• Employees are expected to comply with this policy and actively contribute to achieving our environmental commitments.

The CEO